Shipping policy
We at HOLLYFLAME strive to provide you with the best shopping experience, including a smooth and efficient delivery process. We would like to draw your attention to the order processing and delivery timeline. Please review our delivery policy below to better understand how we handle orders and carry out deliveries.
ORDER PROCESSING
After successfully placing your order, we will begin processing it within 1-3 business days. Once the order is processed, you will receive an email with all the necessary tracking information for your shipment.
DELIVERY TIME
DELIVERY TIME
The average delivery time for our products is between 10 to 18 days. However, please note that delivery times may vary and in some exceptional cases, it may take up to 35 days. We make every effort to deliver your order as quickly as possible, but sometimes there are unforeseen delays related to customs clearance or logistics.
DELAY OR LACK OF INFORMATION
If you have not received an email with tracking information within 7 days of placing your order or if you encounter any delivery issues, please contact our support team at shipping@hollyflame.com. We will be happy to assist you and provide the necessary information.
TRACKING YOUR ORDER
TRACKING YOUR ORDER
To track the status of your order, please visit our dedicated "Track Your Order" page. On this special page, you'll find information about your order's current location, the expected delivery date, and other details.
When shipping items, please be aware that import or customs taxes may apply. The responsibility for paying these taxes under any circumstances lies solely with the buyer. We want to ensure that you are informed about this possibility as we cannot be held responsible for any customs taxes that may be imposed.
In some cases, due to logistical reasons, certain items may be shipped in separate packages. We want you to be aware of this possibility so that you can expect multiple deliveries if necessary. If you have any questions or concerns regarding your order, please reach out to us. We are ready to assist you at every step.
To ensure seamless delivery, please double-check the accuracy and currency of the provided shipping address. We kindly ask you to provide the correct address as we cannot be held responsible for items shipped to an incorrect address provided by the buyer. In the case of an incorrect address, the buyer will be responsible for any additional shipping expenses associated with redirecting the shipment to the correct address.
We value your satisfaction and want to ensure that your order is delivered on time. If you have any additional questions or issues regarding our delivery policy, please feel free to contact us at shipping@hollyflame.com. We are always ready to assist you.
Sincerely,
HOLLYFLAME Team
When shipping items, please be aware that import or customs taxes may apply. The responsibility for paying these taxes under any circumstances lies solely with the buyer. We want to ensure that you are informed about this possibility as we cannot be held responsible for any customs taxes that may be imposed.
In some cases, due to logistical reasons, certain items may be shipped in separate packages. We want you to be aware of this possibility so that you can expect multiple deliveries if necessary. If you have any questions or concerns regarding your order, please reach out to us. We are ready to assist you at every step.
To ensure seamless delivery, please double-check the accuracy and currency of the provided shipping address. We kindly ask you to provide the correct address as we cannot be held responsible for items shipped to an incorrect address provided by the buyer. In the case of an incorrect address, the buyer will be responsible for any additional shipping expenses associated with redirecting the shipment to the correct address.
We value your satisfaction and want to ensure that your order is delivered on time. If you have any additional questions or issues regarding our delivery policy, please feel free to contact us at shipping@hollyflame.com. We are always ready to assist you.
Sincerely,
HOLLYFLAME Team