FAQs

All prices are in USD.

The average shipping time is 10-18 business days.

We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 10-18 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at shipping@hollyflame.com

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@hollyflame.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. We are here to answer all of your questions and concerns.

ADDITIONAL COMMUNICATION

For general information: info@hollyflame.com

For technical problems: support@hollyflame.com

For shipping inquiries: shipping@hollyflame.com

For refunds: dispute@hollyflame.com

These contact emails are provided for specific inquiries, and you can reach out to the appropriate department to address your concerns or questions.